RETURN & REFUNDS

We strive to provide a satisfactory return and refund process for our customers. Please review the following information regarding returns and refunds.

Non-returnable items:

There are certain items cannot be returned, including:

Custom-made items produced according to your specifications, including clothing with printed designs.
Items that have been damaged by lightning or other natural disasters.
Deliberately damaged or unused items as outlined in the product user manual.
Perishable or expiration-sensitive items, such as all products categorized under Food & Beverages.
Plants, trees, and flowers.
Any product containing ink, such as pens, is deemed non-returnable and non-exchangeable due to the utilization of the pen refill.
Products that are missing components, such as television remote controls, cannot be accepted for return or exchange.
Products specifically imported according to your request

Return of non-defective Products:

If you wish to return a non-defective Product for reasons other than it being defective (i.e., “change of mind”), you may do so at your own cost within five days from the date of purchase. To be eligible for a refund or exchange, the following conditions must be met:– You have the original proof of purchase.

The Product is unused.
The Product is in its original packaging.
The Product is in a saleable condition.

Please note that we reserve the right to charge a restocking fee of 10% for our exceeded delivery fee and processing cost, or if the packaging is damaged.

Return of defective Products:

In the event that the Product you purchased is defective, you may return it within six months from the date of purchase. The following options are available:

If the returned defective Product meets the requirements, we will gladly replace, refund, or repair it according to your choice.
We may send the Product for technical evaluation before proceeding with the replacement.

Online purchase cancellation & Return:

In accordance with section 44 of the ECT Act, if you purchase Products online, you have the right to cancel the purchase within 7 days after receiving the Products, without any reason or penalty. Please note that you will be responsible for the cost of returning the Products.

Refund process:

In the event of a refund, we will process it using the original payment method within 10 business days, EFT refunds may take up to seven business days to reflect in your account. We may request verification of your bank account details if you paid via EFT.
When returning a Product, we may request your personal information and the reasons for the return. The collection and processing of your personal information will be conducted in accordance with our Privacy Policy.

How to return goods:

Online returns: Please contact our Contact Centre to arrange the return of an item by courier or mail. If the Product is defective or broken, provide pictures of the damage using the contact form provided by the Contact Centre. Return labels will be provided for small packages. For heavy or bulky Products, our Contact Centre will contact you within three business days to arrange collection.

Once we receive the returned item, we will send you an email to confirm it is received, and payment will be made within the next 7 working days.